Frequently Asked Questions

Yes! TrustPuma supports unlimited locations. Assign assets to specific offices, warehouses, or remote locations. Filter and search by location, and generate location-specific reports for better inventory management.

Generate unique QR codes for each asset and print labels. Use any smartphone to scan codes during audits - no special hardware required. The mobile-friendly interface lets you verify, update, or check out assets instantly from the field.

Our JumpCloud integration automatically syncs your device inventory. When you add or remove devices in JumpCloud, they update in TrustPuma. This eliminates manual data entry and keeps your asset database current. Note - JumpCloud integration is currently in development.

Create audit campaigns to verify assets at specific locations or departments. Team members scan QR codes or manually check off items. Track completion status in real-time and generate audit reports showing what was found, missing, or needs attention.

Yes. TrustPuma calculates depreciation using straight-line or declining balance methods. Enter purchase cost and date, set salvage value, and we automatically track current book value. Export depreciation schedules for your accounting team.

Generate reports for asset inventory, depreciation schedules, audit results, location summaries, purchase history, and more. Export to CSV or PDF. All reports can be filtered by location, category, date range, or custom fields.

Absolutely. We use bank-level encryption for data in transit and at rest. Role-based access controls ensure team members only see what they need. Complete audit logs track every change.

Yes! Create custom fields for any asset type. Track warranty expiration for laptops, software licenses for applications, or maintenance schedules for equipment. Custom fields appear in search, reports, and exports.

Beta users get email support with response within 24 hours on business days. Professional plan includes priority support. Enterprise customers get dedicated account management and phone support. All plans include comprehensive documentation and video tutorials.

Yes. Export all your asset data to CSV anytime. Your data is always yours. If you cancel, we keep your data accessible for 90 days so you can export or transition to another system.

API access is on our roadmap for Professional and Enterprise plans. This will allow integration with your existing tools and custom automation workflows.