Last Updated: January 2025
Effective Date: December 1, 2025
We collect information that you provide directly to us, including: - Account information (name, email, company name, phone number) - Asset data (device information, serial numbers, locations, photos, custom fields) - Usage data (how you interact with our platform) - Payment information (processed securely through third-party payment processors) - Communications with our support team
We use the information we collect to: - Provide, maintain, and improve our services - Process transactions and send related information - Send technical notices, updates, security alerts, and support messages - Respond to your comments and questions - Analyze usage patterns to improve user experience - Comply with legal obligations
We implement appropriate technical and organizational security measures to protect your data, including: - Bank-level encryption for data in transit (TLS 1.3) and at rest (AES-256) - Role-based access controls - Regular security audits and penetration testing - Complete audit logging of all data access and modifications
We do not sell your personal information. We may share your information only in the following circumstances: - With your consent - With service providers who assist in our operations (cloud hosting, payment processing, analytics) - To comply with legal obligations or respond to lawful requests - To protect our rights, privacy, safety, or property - In connection with a business transfer (merger, acquisition, or asset sale)
We retain your data for as long as your account is active or as needed to provide services. After account cancellation, we retain your data for 90 days to allow data export and account recovery. After 90 days, all personal data is permanently deleted.
Depending on your location, you may have the following rights: - Access your personal data - Correct inaccurate data - Request deletion of your data - Export your data in a portable format - Opt out of marketing communications - Object to certain data processing To exercise these rights, contact us at privacy@trustpuma.com
We use cookies and similar tracking technologies to: - Maintain your session and preferences - Analyze usage patterns - Improve our services You can control cookies through your browser settings.
Our platform may integrate with third-party services (such as JumpCloud). These integrations are governed by the respective third party's privacy policy. We recommend reviewing their privacy practices.
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children under 16.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international data transfers.
We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our platform.
If you have questions about this Privacy Policy, please contact us at: - Email: privacy@trustpuma.com